Bookings are secured with a 50% initial deposit, which is part of the quoted package. This is non-refundable except in the case of extraordinary circumstances, which we deal with on a case by case basis.  

Within Sydney metropolitan areas, our travel fees are included in the quoted package. For locations outside of Sydney, a small travel fee applies to cover travel costs. For locations 50–70 km from the Sydney CBD, the travel fee is $150 per shooter, and for locations 70–120 km from the Sydney CBD, the fee is $200 per shooter. For locations more than 120 km from the Sydney CBD, travel fees are worked out on a case-by-case basis and will be discussed with you in advance.

Turnaround time for photo and video sets are 2-3 months, depending on the busyness of the season. 

Each one of our team members have the easy-going, fun and artistic persona which embodies the Ballyhoo spirit! We select your crew based on availability and some cultural fit as well.

We require the full balance to be transferred no later than four weeks before the wedding date. This is our way of ensuring there’s no loose ends on your part and you can enjoy the day without worry!

We don’t provide raw photos or unedited video footage, as they don’t reflect the quality and storytelling we aim to deliver. Instead, we carefully curate and edit the images that truly add value to your collection and beautifully capture your day.

In the rare event of illness or emergency, we have trusted professional photographers and videographers in our team we can call on as backup. You can rest assured that your wedding will be covered without compromise.

Yes. If you realise you need additional coverage closer to the day, you can easily add extra hours. We’ll confirm the details ahead of time so there are no surprises.